Effective Date: May 2026

Nova Speech Clinic (“we”, “our”, “us”) is committed to protecting your privacy and managing personal information in accordance with the Australian Privacy Principles and relevant health privacy legislation.

This policy outlines how we collect, use, store, and disclose your personal information.

Nova Speech Clinic
ABN 29 595 269 738
Sunshine Coast & Gympie Regions
Email: admin@novaspeechclinic.com.au
Phone: 0416 718 303

We only collect information necessary to provide safe, effective, and appropriate services.

This may include:

• Name, date of birth, address, and contact details 
• Medicare and private health fund information 
• NDIS information and plan details 
• Medical, developmental, and therapy history 
• Diagnoses, medications, allergies, and relevant health information 
• Family, educational, social, and communication history 
• Assessment results, reports, therapy notes, and recommendations 
• Financial and billing information 
• Audio, video, or photographic recordings where consent has been provided 
• Information collected through our website, online forms, or electronic communication 

Sensitive health information is collected only with your consent or where otherwise permitted by law.

We may collect personal information:

• Directly from you 
• From parents, guardians, carers, or support persons 
• Through referrals from GPs, paediatricians, schools, allied health professionals, or the NDIS 
• Via phone calls, emails, website enquiries, online booking systems, forms, and social media communication 
• During assessments, therapy sessions, consultations, and service delivery 

Where possible, we collect information directly from you.

We collect personal information to:

• Provide speech pathology and allied health services 
• Complete assessments, therapy, reports, and recommendations 
• Communicate with you and your support team 
• Manage appointments and billing 
• Process Medicare, NDIS, or private health claims 
• Meet legal, professional, ethical, and NDIS obligations 
• Maintain clinical records 
• Improve our services and client care 

If you choose not to provide necessary information, we may be unable to provide services safely or effectively.

Your information may be shared with:

• Speech pathologists and allied health assistants involved in your care 
• Administrative staff 
• Referring medical or allied health professionals 
• Medicare, the NDIA, private health insurers, or funding bodies 
• Third-party service providers such as secure practice management software providers, accountants, or IT providers 
• Government or regulatory bodies where required by law 

We will not sell, rent, or trade your personal information.

Information is only disclosed where:

• you have provided consent; 
• disclosure is necessary for your care; 
• required by law; or 
• necessary to prevent serious risk to health or safety. 

We obtain informed consent before collecting sensitive health information wherever required.

You may withdraw consent at any time by contacting us; however, this may affect our ability to continue providing services.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure electronic practice management systems 
• Password-protected devices 
• Restricted staff access 
• Secure storage of paper records 
• Confidential handling procedures 

Records are retained in accordance with legal and professional record-keeping requirements.

You may request access to your personal information or request corrections if information is inaccurate, incomplete, or outdated.

Requests can be made by contacting us directly.

We may charge a reasonable administrative fee where permitted by law.

Our website may collect limited information such as browser type, device information, and pages visited to improve website functionality and user experience.

Our website may use cookies and analytics services.

You may disable cookies through your browser settings.

Our website and social media pages may contain links to third-party websites or platforms.

We are not responsible for the privacy practices or content of external websites.

Some electronic systems or service providers we use may store information overseas.

Where this occurs, we take reasonable steps to ensure providers comply with Australian privacy obligations.

With your consent, we may send occasional updates or information relevant to our services.

You may opt out of receiving marketing communications at any time.

We do not use sensitive health information for marketing purposes.

If you have concerns about your privacy or how your information has been handled, please contact us:

Nova Speech Clinic
Email: admin@novaspeechclinic.com.au
Phone: 0416 718 303

We aim to respond to privacy complaints within 15 business days.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au 

or the

NDIS Quality and Safeguards Commission
Website: https://www.ndiscommission.gov.au

We may update this Privacy Policy from time to time to reflect changes in legislation, services, or clinic practices.

The most current version will always be available on our website.

Nova Speech Clinic
Sunshine Coast & Gympie Regions
0416 718 303

 admin@novaspeechclinic.com.au